Lounge Manager at Swift Consulting

Major Responsibilities

• Manage all aspects of the lounge's daily operations, including staff management, customer service, and inventory control.
• Create and maintain a welcoming and comfortable atmosphere for our guests.
• Hire, train, and schedule staff to ensure smooth service operations.
• Monitor and control expenses to maximize profitability while maintaining high standards of service.
• Develop and implement marketing and promotional strategies to attract and retain customers.
• Ensure compliance with health and safety regulations.
• Handle customer feedback and resolve any issues in a professional and efficient manner.
• Maintain the cleanliness and appearance of the lounge at all times.

Requirements

• National Diploma degree in any field.
• A minimum of 3 years of experience in lounge or hospitality management.
• Strong leadership and organizational skills.
• Excellent interpersonal and communication skills.
• Proven ability to manage a team and maintain a positive work environment.
• Knowledge of beverage and food service, including alcoholic beverages.
• Exceptional problem-solving abilities.