Logistics Fulfillment Officer at truQ

About the Role

As a Logistics Fulfillment Officer, you will be responsible for sourcing logistics demand from clients and ensuring every request is matched to the right supply within truQ’s network. This role sits at the heart of our logistics engine, connecting businesses to reliable transporters and ensuring smooth end-to-end delivery experiences.

You’ll work closely with business clients, transporters, and internal teams to fulfill trips, track performance, resolve issues, and contribute to demand growth. If you have strong logistics experience and access to a network of transporters, this is the role for you.

Job Description

• Source logistics demand from new and existing B2B clients across retail, FMCG, and distribution sectors
• Match logistics requests to the right vehicle type within truQ’s supply network
• Leverage your existing network of truck owners and transporters to fulfill client requests efficiently
• Coordinate trip execution from start to finish — including dispatch, tracking, issue resolution, and closure
• Monitor and report on trip performance, fulfillment rate, and customer satisfaction
• Support pricing, client negotiations, and supply availability based on capacity and urgency
• Collaborate with the operations and supply team to forecast demand and ensure supply readiness
• Maintain high client satisfaction by delivering reliable service and resolving any post-trip issues promptly

About You

• Experienced in Logistics: 1–2 years in logistics, transportation, or fleet operations
• Well-Connected: You have access to a strong list of supply partners (truck owners, drivers, agents)
• Execution-Focused: You know how to move fast, solve problems, and follow through
• Strong Communicator: Able to manage clients and transporters effectively
• Street-Smart: You understand Nigerian logistics from the ground up — vehicle types, routes, pricing
• Data-Ready: You can track metrics and report insights that help improve performance
• Organized & Detail-Oriented: You can handle multiple clients and deliveries without dropping the ball

Compensation & Perks

• Competitive salary and bonus
• Opportunity to grow into a key account or ops leadership role
• Access to health, wellness, and professional development support
• Commission structure based on fulfillment performance
• Flexible, hybrid work culture