Lodge Manager at Candid Solutions

Description 

• The Lodge Manager will be responsible for overseeing all aspects of lodge operations, including guest services, staff management, facilities maintenance, and financial management.
• The ideal candidate will have strong leadership skills, excellent customer service abilities, and a passion for hospitality.

Responsibilities 

• Handle guest complaints or issues promptly, resolving them to the guests’ satisfaction.
• Provide exceptional customer service to guests, ensuring their comfort and satisfaction throughout their stay.
• Oversee the maintenance and cleanliness of lodge facilities, including guest rooms, common areas, grounds, and amenities.
• Coordinate maintenance and repairs as needed, ensuring minimal disruption to guest services.
• Manage guest reservations, check-ins, check-outs, and inquiries efficiently and professionally.
• Schedule staff shifts, assign tasks, and ensure adequate staffing levels to meet guest needs.

Requirements

• Bachelor’s Degree in Hospitality Management, Business Administration, or a related field
• 1 - 2 years work experience.
• Strong leadership abilities with the ability to motivate and inspire a diverse team.
• Excellent customer service skills with a commitment to delivering exceptional guest experiences.
• Solid understanding of lodge operations, including front office, housekeeping, maintenance, and food and beverage services.
• Strong communication, interpersonal, and problem-solving skills.
• Ability to work effectively under pressure and adapt to changing priorities in a fast-paced environment.