Loan Recovery Analyst at Trafalgar Associates Limited (Kwikpay Credit)

Job Description

• Monitor accounts to identify overdue payments
• Make calls to customers about their loan repayments
• Advise customers on their various payment options and inform them of further actions that may be taken to collect overdue debts
• Negotiate payment plans and schedules
• Process payments and refunds
• Keeping accurate records and reports on collection activities

Person Specification

• Minimum of B.Sc / HND / OND qualification
• Goal oriented so as to meet daily targets
• Excellent communication skill (written and oral)
• Patience, ability to manage stress and negotiation skill.
• Open to working on Saturdays
• Customer service training/experience.