Live Operations Analyst at MacTay Consulting

Job Summary

• The Live Operations analyst works in the Operations team to support the monitoring, and tracking of trips ensuring the right information is presented to the drivers that can aid 100% operational excellence, to deliver a smooth experience for our customers.

Role Attributes
Process Orientation:

• Learn the company's processes and execute tasks according to the stated processes.
• Support the Operations Specialist in managing business processes.
• Research ways to improve processes and document the research for the Operations Specialist’s approval.

Communication:

• Prioritize the use of organization/s approved channels for communication of official information.
• Write clear, understandable, error-free, and concise emails and documents.

Time Management:

• Completion of assigned tasks within agreed timelines.

Key Responsibilities

• Confirm and provide drivers with the appropriate manifest where the driver may have technical issues or smartphone issues.
• Update trip live locations on the approved channel
• Monitor vehicle movements using the tracking platform.
• Ensure that drivers start and end trips as appropriate.
• Update trip records on the appropriate dashboard
• Track performance of drivers on the routes assigned and update bonuses cared as appropriate.

Job Requirements

• A Degree in Transport Management, Operations Management, or any related discipline
• Minimum of 1 year experience in a similar role
• Excellent communication skills
• Ability to work methodically and meet deadlines.
• Strong analytical and organizational skills