Live Chat Intern at Crowned Gear

Location: Lekki, Lagos
Work Schedule: Hybrid

Job Description

• Fulfil all customer order requests and communicate customer information with the inventory manager for delivery purposes.
• Adhere to company live chat scripts, policies, and procedures.
• Up-sell and Cross-sell products and services to all customers.
• Maintain current knowledge of products and resources to assist customers with their questions.
• Handle and carefully respond to all customer inquiries with accuracy and efficiency.
• Provide excellent customer service through active listening.
• Work with confidential customer information.
• Aim to resolve issues on the first customer interaction by being proactive.

Requirements and Skills

• Minimum Qualification: Bachelor’s Degree.
• At least 1 year of customer service and live chat experience.
• Excellent verbal & written communication skills.
• Strong time management & organizational skills.
• Ability to multitask
• Emotional Intelligence and control abilities.
• Female candidate preferred.

Salary
N50,000.00 per month.