Learning & Development Tech Professional at PricewaterhouseCoopers (PwC)

Job Description & Summary

• The Digital Learning professional supports the Learning and Development Unit in a variety of ways to improve service delivery through the integration of technology in learning using best practices.
• The position is responsible for managing the learning management system (Vantage/Cornerstone onDemand), creating and developing eLearns, animations, performing learning data analytics as well as multimedia production.
• The Digital Learning professional promotes the role of technology tools in the context of learning and instructional design for all modes of learning delivery - classroom, online, virtual, etc.

Job Description 

• Contributes to a collaborative course development environment, working closely with others to understand and optimize eLearning design capabilities. 
• Serve as the Learning Management System (LMS) subject matter expert within the PwC organization. 
• Setup, extract, and troubleshoot LMS curriculum access, reports, course registrations, and course rosters. 
• Ensures high quality of learning data and independently examines and analyzes the LMS service performance against measured service levels and goals. 
• Develops or customizes eLearning in a variety of applications including Articulate Storyline and/or GOMO, Lectora, Captivate to satisfy internal client requirements and instructional design needs. 
• Designs interactive modules for use in multiple eLearning situations to improve learner retention and ease of development. 
• Tests functionality of eLearning materials for imperfections in layout, design, and programmed behaviors. 
• Develops and modifies high-impact graphics, videos and animations in a variety of applications including Vyond and/or Adobe After Effects, Photoshop, illustrator, Character animator, etc. 
• Recommends enhancements to learning technology and development methodology. 
• Facilitate the automation, standardisation, and optimisation of learning & development processes to improve service delivery and operational efficiency. 
• Support the development and delivery of hybrid in-person and online training programs. 
• Meets deadlines consistently in a fast-paced environment with multiple assignments occurring simultaneously. 
• Act as Tier 2 support for learners needing support to access or complete courses. 

Reporting & Working Relationships:

• The Digital Learning Professional reports to the Learning and Development Head and works closely with all L&D Business Partners, internal and client services teams within the West Market Area and also directly engages with staff. 

Experience and Qualification 

• Minimum of a Bachelor’s Degree in any relevant discipline or equivalent experience in training, communications, adult education and instructional design. 
• Minimum of 1 year working experience in web development, animation, data analytics, multimedia design and development from a commercial environment. 
• Experience with any Learning Management System as a developer or administrator. 
• Understanding LMS functionality including SCORM and AICC standards and knowledge of Alteryx is a plus. 
• Experience with Google workspace collaborations tools (e.g. AppScript, Sites, Sheets, etc.). 
• Excellent Microsoft Excel, PowerPoint, Word and PowerBI skills. 
• Experience with HTML, image, audio and video editing is an advantage. 
• Knowledge of Javascript, Vyond, Adobe Creative Cloud or any graphics design application. 
• Experience in design and development of eLearning, animations. 

Required Skills:

• Research and knowledge sharing skills. 
• Excellent oral and written communication skills. 
• Strong interpersonal and problem solving skills. 
• Ability to work unsupervised and proactively on own initiative. 
• Ability to develop successful business relationships across all business units. 
• Self-motivated and able to motivate others. 
• Ability to relate and communicate at all levels of seniority across business. 
• Ability to manage change and innovation in a professional manner. 
• Flexible attitude and approach.