Learning & Development Officer (Sales Trainer) at Opay Nigeria

Industry: Microfinance Bank / Financial Services

Job Summary

• We are seeking a proactive and experienced Sales Trainer to design and deliver effective training programs for Sales Agents.
• The Sales Trainer will primarily be responsible for New Hire Training, Refresher Training, Sales Skills Development, and Call Script Training.
• The role will focus on equipping Sales Agents with the knowledge, communication skills, sales techniques, and call-handling abilities required to effectively engage customers, handle objections, follow approved call scripts, and improve overall sales performance.

Key Responsibilities

• Conduct New Hire Training on sales processes, product knowledge, SOPs, Code of Conduct, and field expectations.
• Conduct Refresher Training to reinforce knowledge and address identified gaps.
• Train Sales Agents on sales skills, including prospecting, pitching, objection handling, follow-up, and closing.
• Train Sales Agents on approved call scripts and effective customer communication.
• Conduct post-training tests, role-plays, and practical assessments to measure understanding and application.
• Identify training and performance gaps and provide targeted coaching and retraining.
• Develop and update training materials, call scripts, and assessment questions.
• Maintain training records and submit weekly/monthly training reports.

Required Qualifications

• Bachelor's Degree or HND in Business Administration, Marketing, Education or a related field.
• 2–4 years of experience in Sales, Sales Training, Coaching, or Learning & Development.
• Proven experience training and coaching Sales Agents.
• Strong communication, presentation, and facilitation skills.
• Good understanding of sales techniques, customer engagement, and call handling.
• Experience developing and delivering call scripts and sales training materials is an added advantage.
• Proficiency in Microsoft PowerPoint, Excel, and Word.
• Strong interpersonal, coaching, and problem-solving skills.

Language Requirements:

• Fluency in English is required.
• Proficiency in Yoruba or Hausa is an added advantage.

Benefits

• Salary
• Performance Bonus
• Transport Allowance
• HMO.