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  • Posted: Nov 29, 2022
    Deadline: Not specified
  • Kuda is a full-service, app-based digital bank. Our mission is to be the go-to bank not just for those living on the African continent, but also for the African diaspora wherever they might live, anywhere in the world. Kuda is free of ridiculous banking charges and great at helping customers budget, spend smartly, and save more.
    Read more about this company


    Lead, Support & Service Management


    Kuda is a fintech on a mission to make financial services accessible, affordable and rewarding for every African on the planet.

    We’re a tribe of passionate and diverse people who dreamed of building an inclusive money app that Africans would love so it’s only right that we ended up with the name ‘Kuda’ which means ‘love’ in Shona, a language spoken in the southern part of Africa.

    We’re giving Africans around the world a better alternative to traditional finance by delivering free money transfers, smart budgeting and instant access to credit through digital devices.

    We’ve raised over $90 million from some of the world's most respected institutional investors, and we’re rolling out our game-changing services globally from our offices in Nigeria, South Africa, and the UK.


    Reporting to: CTO
    We are looking for a proactive and self-motivated Lead, Support & Service Manager to lead 3-4 teams and ensure the maintenance and day-to-day running of the Kuda Technology IT estate. A keen problem-solver who is able to delegate tasks and make difficult decisions. Ideal candidates should have a growth mindset, superb interpersonal skills, and the ability to manage multiple projects concurrently. You will advise and be encouraged to make recommendations for improvements to existing processes and platforms, being proactive and intuitive to the requirements of the teams.

    Roles & Responsibilities

    As the Lead, you will be responsible for 3-4 teams which are IS Admin, Tech Support and Service Monitoring with oversight from the Head of Technology Operations. The responsibilities include but are not limited to:

    • Analyzing existing IT systems and providing improved solutions

    • Establishing the resources required for projects and presenting findings to upper management

    • Collaborating with technical staff to create strategic plans to deliver services

    • Analyzing clients’ issues and developing plans to mitigate them

    • Scheduling upgrades and replacements of software and hardware

    • Overseeing the acquisition of new technology

    • Hiring and training new staff

    • Keeping abreast of developments in the technological and management sectors

    • Delivering in a fast-paced, rapidly changing environment


    • Bachelor’s degree in computer science, IT, computer engineering, or similar

    • MBA is advantageous

    • Previous experience in FinTech and/or Financial Services (desirable but not mandatory)

    • Microsoft, Linux, or Cisco CCNA Certification is preferred.

    • At least 3 years experience in project management or as a technical analyst

    • Superb analytical, diagnostic, and troubleshooting skills

    • The ability to make important decisions in a fast-paced environment

    • Great interpersonal and communication skills

    • Excellent time management

    • Understanding of GDPR as it pertains to the role

    • Good analysis, problem-solving and decision-making skills

    • Well organised with effective time and activity management skills

    • Enthusiasm and willingness to continuously learn new things

    • Goal orientated, able to meet and exceed goals

    • Proactive with great organisation and time management skills

    • Excellent attention to detal


    At Kuda, our people are the heart of our business, so we prioritize their welfare. We offer a wide range of competitive benefits in areas including but not limited to:

    • Pension

    • Competitive annual leave plus bank holidays

    • Group life insurance

    • Health insurance

    • L&D training

    Method of Application

    Interested and qualified? Go to Kuda Bank on to apply

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