Lead Success Specialist at Max.ng

Role Overview:

• We are seeking a Lead Success Specialist who will help prospects, potential partners and businesses understand MAX offerings and onboarding requirements. He/she is responsible for increasing customer satisfaction and keeping customers happy through great service and support. He/She provides timely solutions and manages customer questions. Acting as the main contact point, handling everything from inquiry, complaint, sign-up/registration, and feedback. 

Job roles and responsibilities

• Managing data entry tasks which include updating lead information, researching new contact information for potential leads, and ensuring accurate information.
• Conducting outreach to potential leads through email, cold calling, or social media.
• Serve as day-to-day contact to Prospects, partners and other business interests by building trust and rapport while identifying areas of opportunity, highlighting challenges, and documenting both. 
• Review the customer journey, determine how it’s supported, and use a consultative approach to help prospects and potential partners overcome issues and achieve their goals.
• Collaborate, problem-solve, and/or strategize with team members on upcoming client meetings. 
• Identifying opportunities for customers to subscribe to our product more effectively and encouraging adoption
• Develop and maintain customer-success strategies and best practices, as well as customer-support content, with help from the creative team.

Requirements

• Minimum of 5 years of experience in customer service, communications, marketing, sales, or account management
• Strong skills in verbal and written communications, strategic planning, and client management
• Analytical and process-oriented mindset.
• Ability to work effectively across multiple departments in a deadline-driven environment.
• Active team player, self-starter, and multitasker who can quickly adjust priorities.
• Knowledge of Salesforce and project management tools
• Bachelor’s degree or equivalent