Lead Services Operations Manager at GE - General Electric

Job Description Summary

• The Operations role will lead the sales processes, systems, operating rigor and standard work to enable business line growth for the power services business across Sub Saharan Africa.
• The role will support the services organization through data-driven insights, efficient sales processes, and effective performance management that improves the delivery of our sales target.
• This involves working closely with the sales team, cross-functional partners, and leadership to improve sales performance, optimize funnel hygiene, and build impactful dashboards to visualize key sales metrics.

Job Description
What you’ll do:

• Manage data analytics and reporting processes to support sales strategies and decision-making.
• Build and maintain Tableau dashboards to visualize key sales performance metrics, track sales health and proffer insights on analytics.
• Drive funnel hygiene management and ensure sales teams adhere to best practices for pipeline management.
• Collaborate with cross-functional teams (Sales, Marketing, Finance, Operations etc.) to ensure alignment on sales targets and initiatives.
• Provide ongoing sales process improvement recommendations to enhance efficiency and effectiveness as well as support pipeline growth.
• Partner with sales leadership to communicate performance trends, provide insights based on data and suggest areas for improvement.
• Ensure consistent use and optimization of Salesforce CRM across the sales organization.
• Align with operations to manage operating rhythms and rigor for commercial metrics including business planning cycles, forecasting and entitlement views.
• Support on developing winning strategies, and to deliver strategic Sales Campaigns. Utilize understanding of industry trends to inform decision making process.
• Provide ad-hoc analysis and reporting as needed to address business needs and questions.

Requirements
What you’ll bring (Basic Qualifications):

• Bachelor’s Degree in Sales, Engineering, Business Administration or related field.
• 7+ years’ experience in technical sales, sales operations, commercial excellence.
• Strong analytical and executive presentation skills.
• Leadership skills to lead teams and shape/lead growth vision and market strategy.
• Team oriented – ability to motivate and work well with diverse, cross-functional teams.

What will make you stand out:

• Proven experience in the Power Industry.
• Strong verbal and written communication skills.
• Lean & Continuous improvement Mindset.
• Excellent problem solving, and interpersonal skills.