Lead, Customer Experience at Apex Network Limited

What you will do:

• Support clients on their customer experience and digital transaction journeys.
• Define and deliver transformational experiences for our customers and employees that drive innovation.
• Lead delivery of engagements and take responsibility for project teams.
• Present insights and recommendations enabled by strategic thinking, technical knowledge, and strong communication skills.
• Build and maintain relationships between us and our client base.
• Contribute to business development efforts, lead proposal development, and support the development of client offerings
• Contribute to thought leadership and knowledge management
• Mentor and provide professional development opportunities for other team members

What you should have:

• A minimum of a Second Class Upper degree
• A Master’s degree is an added advantage
• A minimum of 8 years of relevant work experience in one or more of the following industries: financial services, technology, telecoms, or management consulting
• Experience across digital strategy and delivery, customer strategy, customer experience design, journey design, business transformation, innovation, and product development/management
• An understanding of design thinking methodologies and its application to UX/CX
• Experience or qualifications in Agile would be a plus
• Demonstrable experience leading project teams is a critical requirement
• Strong people management and development skills
• Ability to plan, structure and prepare client-ready deliverables
• Ability to deliver high-quality work products across multiple engagements
• Demonstrated ability to apply structured thinking and analysis techniques to complex and ambiguous problems
• Excellent facilitation and presentation skills
• Excellent written and verbal communication skills
• Very good proficiency in MS Office suite is essential