Lead, Accounts & Reconciliations at Smartcash PSB

JOB PURPOSE

• To maintain daily, smooth running of the settlement, dispute and reconciliation of all electronic payment transactions carried by customers, clients, and partner organizations across multiple channels.
• To attend to all transaction disputes raised by customers, clients, and partner organizations within the regulatory defined SLA
• To ensure regular balancing of all required accounts used for running backend operations within the stipulated timeline.
• To work closely and provide support to all other departments in the company where and when necessary

KEY ACCOUNTABILITIES

• Ensure timely settlement of all transactions in line with deadlines agreed with clients and partners or regulatory-defined timelines.
• Oversee daily settlement and reconciliation of all transactions for all products carried across all channels offered by PSB in line with agreed commercials
• Ensure settlements are done in strict adherence to regulatory- defined timelines or as may be agreed with each client or partner.
• Ensure regular (up-to-speed) understanding of regulatory policies as it applies to Settlement operations and ensure compliance.
• Monitor balance on the settlement banks’ accounts
• Ensure daily reconciliation and balancing of all accounts in use for smooth running of the settlement operations.
• Ensure effective participation in all industry-related settlement activities.
• Oversee and monitor daily reconciliation requests to banks and clients
• Liaise with banks’ settlement & reconciliation teams to ensure reconciled funds/incomes/fees are transferred to relevant accounts promptly.
• Oversee the resolution of disputed transactions and ensure they are carried out in line with SLA with client/industry standards and regulations
• Ensure the adequate provision of systems, applications and tools that will aid efficient dispute management service.
• Ensure zero losses that may be due to penalties or wrong settlement
• Ensure the team acts as second level support on queries from clients on payments and ensure they are resolved promptly.
• Ensure the provision of necessary tools to enable and enhance ability to provide second-level support
• Provide revenue position to management.
• Preparation or contribution to the preparation of User Requirement for the development of all Applications, tools etc.
• Perform other ad-hoc functions as assigned by Group Head, Operations

SKILLS AND KNOWLEDGE

Educational Qualifications & Functional / Technical Skills

• Bachelor’s degree or HND in Banking & Finance, Accounting or Finance.
• Professional qualifications in ICAN/ACCA or Master’s degree is an added advantage
• Advance skills and working knowledge of MS Office suite including Word, Excel, and PowerPoint.
• Excellent communication and organizational skills
• Excellent logical and analytical skills
• Astuteness with figures
• Ability to pay attention to details
• A general knowledge of accounting principles.

Other requirements (Behavioural etc.)

• Over 10 years working experience in the Fintech or banking industry, fully integrated in all aspects of settlement and daily reconciliation process.
• A minimum of 2-years supervisory level in settlement and reconciliation.
• Team leadership experience
• Relevant experience in Mobile Financial Services is desirable
• Relationship with key and critical stakeholders (Regulators, Banks, NIBSS, MMOs etc.) in the industry
• Goals getting and results orientated personality
• Basic/introductory project management skills