Laundry Supervisor at Hilton Worldwide

Job Ref.: HOT07VPN
Location: Ikeja, Lagos
Brand: Curio Collection by Hilton
Job Level: Supervisor / Team Leader
Job: Housekeeping and Laundry

Job Description

• A Laundry Supervisor is responsible for managing overall daily operations of the Laundry Room to deliver an excellent Guest and Member experience while ensuring quality controls and guest inquiries.

What will I be doing?

• As a Laundry Supervisor, you are responsible for managing overall daily operations of the Laundry Room to deliver an excellent Guest and Member experience.
• A Laundry Supervisor will also be required to ensure quality controls are in place and manage customer service inquiries.

Specifically, you will be responsible for performing the following tasks to the highest standards:

• Manage overall daily operations of the Laundry Department
• Ensure quality controls are in place for all laundry processes, rejecting any exceptions
• Maintain cleanliness of the laundry area
• Train, develop, and appraise the laundry team
• Ensure linen and housekeeping supplies are ordered and controlled in line with Business and Events
• Carry out stock takes
• Ensure par stocks are maintained
• Take receipt of stock and ensure safe storage
• Manage customer service issues quickly and effectively
• Oversee the issuing of linen via a requisition system
• Ensure team members adhere to all Health and Safety Regulations
• Carry out any other reasonable task set by the hotel's management

What are we looking for?

• A Laundry Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members.
• To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
  • Good organisational and planning skills
  • Good communication skills
• It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
  • Previous hotel or leisure sector experience
  • Previous experience at Supervisory level.