Knowledge Management and Learning Coordinator at Save The Children

Job ID: 210004PP
Grade: 3
Post Type: National
Employee Status: Fixed Term
Team: Nigeria Country Office
Reporting to: National Programme Manager

Child Safeguarding

• Level 3.  The responsibilities of this post may require the post holder to have regular contact with children and young people.  
• As part of these responsibilities the post holder will support the establishment of Child Safeguarding systems for the programme, promoting a culture of keeping children safe, and ensuring that potential harm to children (by our own staff and/or as a result of how we do our work) is identified and addressed on an ongoing basis.   

Position Overview

• Save the Children International (Nigeria) is recruiting a Knowledge Management and Learning Coordinator for a Foreign, Commonwealth and Development Office (FCDO) funded social protection systems strengthening programme that is working to strengthen and expand Nigeria’s social protection systems towards bringing about significant reductions in multi-dimensional poverty across the country.

Role Purpose

• In close collaboration with other members of the programme team at federal and state levels, the Knowledge Management and Learning (KML) coordinator will lead and determine the specific KML approaches taken within the programme to ensure that the knowledge, evidence and learning generated is accessible and well known about internally and externally.  
• Also, he/ she will provide leadership to improve the management, dissemination and use of programmatic and technical knowledge and information; to improve the visibility and profile of the programme particularly with the Government of Nigeria and the donor.
• In addition, the postholder will work with the Senior Social Protection Advisor on activities linked to strengthening federal mechanisms for exchange of learning on social protection.
• Besides the externally facing responsibilities, the role will also have internal accountability for ensuring strong systems are in place to communicate with the different staff and partners involved in implementing the programme. He/she may occasionally have cause to support other Country Office related programmes.

Key Responsibilities

• Ensure that robust procedures and practices are put in place to facilitate effective knowledge management and learning throughout the programme’s work;
• Work closely with all programme staff to develop information products and learning materials including but not limited to cases studies, technical notes, policy briefs success stories and lessons learned;
• Support and maintain the programme’s knowledge management systems (SharePoint, One Net social protection community of practice website etc.);
• Actively participate in the development of annual work plans, identifying opportunities to champion knowledge capture, analysis, sharing, and learning;
• Development of knowledge products that enables the programme to share promising practices and lessons learned in the social protection sector with the general public (including packages for particular moments in the social protection, disability, gender and international development calendar – including international day of the eradication of poverty, international day of disabled persons, international day of the girl child and world day of social justice);
• Work with Senior Social Protection Specialist to help deliver on some of the KML related activities, such as those linked to Outputs on strengthening federal mechanisms for learning exchange on social protection.
• Alongside the Senior Social Protection Specialist, facilitate the preparation of high-quality quarterly programme reports;
• Alongside the Advocacy and Communications Specialist develop communications campaigns to highlight thematic topics as necessary, and help develop and implement engagement strategies;
• Plan and facilitate workshops and learning activities such as brown bags, webinars and learn bites to help staff adapt knowledge management tools and practices to support learning;
• Identify and maximise opportunities to raise the visibility and profile of the programme, both internationally and in-country.
• Strengthen capacity of programme staff in good knowledge management practices;
• Maintain a strategic overview of issues affecting children relevant to the programme, monitoring trends in the external environment and inputting to organisational strategy and planning processes;
• Logistical and technical support to the programme led social protection community of practice.

Additional Job Responsibilities:

• The duties and responsibilities as set out above are not exhaustive and the role holder may be required to carry out additional duties within reasonableness of their level of skills and experience.

Equal Opportunities:

• The role holder is required to carry out the duties in accordance with the SCI Equal Opportunities and Diversity policies and procedures.

Child Safeguarding:

• We need to keep children safe so our selection process, which includes rigorous background checks, reflects our commitment to the protection of children from abuse.

Safeguarding our Staff:

• The post holder is required to carry out the duties in accordance with the SCI anti-harassment policy

Health and Safety:

• The role holder is required to carry out the duties in accordance with SCI Health and Safety policies and procedures.

Skills and Experience
Essential:

• Post graduate qualification in Health, Social Sciences or International Development disciplines.
• 5-7 years relevant professional experience.
• Experience in developing knowledge management systems
• Experience in leading/managing knowledge product development and dissemination. Substantial understanding of knowledge management theory, practice and tools
• Extensive experience in determining appropriate knowledge management processes, products and ICT enabled platforms
• Ability to use computer systems and effectively organize information on internal and external websites
• Excellent communication skills orally and in writing in English
• Strong organizational skills and ability to effectively handle multiple tasks and meet strict deadlines.
• Excellent interpersonal skills, flexibility, adaptability and ability to work effectively as a member of a team.
• Ability to travel extensively in the country, including northern states (Gombe, Jigawa , Zamfara, Kaduna, and Kano ).
• Good computer skills (word processing, spreadsheets, email / internet).
• Commitment to the values, mission, aims and policies of Save the Children.

Desirable:

• Knowledge of the policies, functions, structures and decision-making processes of key national institutions with regard to social protection, gender & social inclusion, child nutrition or international development.
• Local language skills (Ability to communicate in Hausa and other local languages will be an advantage).

Skills and Behaviours (our Values in Practice):

• Effective Communication (Oral and Written): Understands effective communication concepts, tools and techniques; ability to effectively transmit, explain complex technical concepts in simple, clear language appropriate to the audience; and receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviours.

Accountability:

• Holds self accountable for making decisions, managing resources efficiently, achieving and role modelling Save the Children values
• Holds the team and partners accountable to deliver on their responsibilities - giving them the freedom to deliver in the best way they see fit, providing the necessary development to improve performance and applying appropriate consequences when results are not achieved

Ambition:

• Sets ambitious and challenging goals for themselves (and their team), takes responsibility for their own personal development and encourages others to do the same
• Widely shares their personal vision for Save the Children, engages and motivates others
• Future orientated, thinks strategically.

Collaboration:

• Builds and maintains effective relationships, with their team, colleagues, Members and external partners and supporters
• Values diversity, sees it as a source of competitive strength
• Approachable, good listener, easy to talk to

Creativity:

• Develops and encourages new and innovative solutions
• Willing to take disciplined risks

Integrity:

• Honest, encourages openness and transparency.