Key Account Support Intern at SunFi Technology Limited

About the Role

• The Key Account Support Intern will support the Key Account Associate in managing all subscription-based deals and deployment projects under SunFi’s Embedded Sales & Distribution (ES&D) Channel. This includes Project 960 (Betking–Arnergy partnership) as well as other subscription deals involving OEMs, solar partners, financiers, and last-mile agents, other customer catergory.
• The intern will play a critical role in coordinating documentation, agent onboarding, deployment readiness, customer support, payment tracking, and cross-functional communication across these subscription projects. This role is ideal for someone eager to grow in key account management, project execution, renewable energy distribution, and stakeholder coordination across multiple concurrent projects

Job Responsibilities 

Customer Onboarding & Documentation (Across All Subscription Deals)

• Support the onboarding of agents and customers for Project 960 and other SunFi subscription projects.
• Assist with collection and verification of onboarding documents, such as:
• Typeform submissions
• Digital contracts via HelloSign
• BVN and KYC details for credit checks
• Maintain organized digital folders for each project, agent batch, and customer group.
• Ensure all onboarding activities follow ES&D compliance requirements.Filling out type forms for agent data collection.

Deployment Coordination & Field Readiness

•  Support deployment processes for all subscription deal installations, including but not limited to Project 960.
• Coordinate with OEM partners (Arnergy and others), SunFi Technical Support, and field teams.
• Help track readiness status, site issues, and logistics requirements.
• Assist in preparing deployment schedules, trackers, and progress dashboards.
• Participate in physical or virtual deployment sessions across regions when required.

Customer & Agent Support (Cross-Project)

• Serve as a first-level support contact for agent questions and basic customer inquiries.
• Document complaints or issues from any subscription project and escalate appropriately.
• Conduct follow-up calls to verify installation status and customer satisfaction.
• Capture feedback for internal improvements and OEM partner reporting.

Payment Monitoring & Reconciliation Support :

• Assist in tracking monthly payment statuses across all SunFi subscription deals, including Project 960.
• Coordinate with Customer Service, Finance, and Betking (where relevant) to verify payment confirmations.
• Maintain simple, updated payment dashboards for internal and partner reporting.
• Flag delinquency risks or discrepancies to the Key Account Associate.

 Reporting & Internal Communication:

• Prepare weekly summary reports covering:
• Ongoing subscription project status
• Deployment progress
• Payment updates
• Agent/customer feedback
• Support in creating internal communication materials for leadership and partner reviews.
• Document meeting minutes and follow-up actions for all subscription project discussions

Cross-Functional Collaboration:

• Tech/Product: for CRM updates and subscription workflow management
• Technical Ops: for installations and issue resolution
• Customer Service: for payments, complaints, and after-sales support
• Finance: for payment verification and reconciliation
• Growth & Marketing: for customer engagement and partner communication
• OEM Partners: especially Arnergy and any others tied to subscription deals

Field Support (Occasional):

• Join the Key Account Associate on site visits for subscription deal deployments.
• Assist in on-ground verification of installations and documentation.
• Capture photos, notes, and status updates for internal records.

Soft and Technical Skills: 

• Strong proficiency in Microsoft Excel/Google Sheets (VLOOKUP, Pivot Tables, Charts).
• Familiarity with data visualization tools such as PowerPoint, Google Slides, Canva, or Power BI is a plus.
• CRM or sales software experience (e.g., HubSpot, Salesforce, Zoho) is desirable but not mandatory.
• Strong verbal and written communication skills.
• Critical thinker with a proactive, solutions-oriented mindset.
• Highly organized, detail-oriented, and able to manage multiple tasks and deadlines.
• Comfortable working in a fast-paced, target-driven environment.

Qualifications

• A graduate with a degree in Business Administration, Marketing, Economics, Data Science, or a related field.
• Prior internship or work experience in sales, analytics, training, or customer-facing roles is a strong advantage
• Certification in Project management/Sales
• Knowledge of last mile sales & distribution