Key Account Officer / Sales Coordinator at Ibis

DUTIES AND RESPONSIBILITIES:

• Assist the sales manager at all times
• Brief customers and guests about the hotel’s facilities and its overall business
• Anticipate and address guest issues and establish proactive processes to promote guest satisfaction
• Coordinate all group, transient, and catering/banquet sales activities to maximize revenue for the hotel
• Prepare, implement and compile data for the strategic sales plan, monthly reporting, annual goals, sales and marketing budget, forecasts and other reports as directed/required
• proactive and adapt with business intelligence
• Develops new plans and programs and determine the effectiveness of current plans and programs
• Actively participates in sales presentations, property tours and customer meetings
• Effectively communicates with other departments

SKILLS/ QUALIFICATIONS

• HND/Bachelor’s degree in Hotel Management, Business Management, Economics, Finance or in any related field
• Minimum of 2 years Sales  experience in hospitality Industry
• Relevant trainings or Certifications in related field of Sales and Marketing
• A strong understanding of overall hotel business, its facilities and policies
• Ability to study, analyze and interpret complex activities and/or information in order to improve new practices or develop new approaches
• Must have strong decision making skills
• Excellent oral and written communication, negotiation and manipulative abilities
• Ability to work effectively in a team environment and take initiative
• Computer skills (word, excel and PowerPoint), etc.