Key Account Manager at Vitel Wireless Limited

Job Summary

• We are seeking a results-driven Key Account Manager to manage and grow relationships with high-value clients.
• This role involves understanding client needs, providing tailored telecom solutions, and ensuring exceptional service delivery.

Key Responsibilities

• Manage a portfolio of strategic enterprise or corporate Clients/Partners.
• Understand customer requirements and offer appropriate telecom solutions.
• Serve as the main point of contact, building trust and long-term relationships.
• Drive account growth through upselling, cross-selling, and renewals.
• Monitor service delivery and coordinate with technical/support teams.
• Prepare proposals, reports, and contract documentation.
• Achieve sales targets and client satisfaction goals.
• Handle escalations and resolve client issues promptly.

Requirements

• Degree in Business, Marketing, or related field.
• 2 - 5 years experience in B2B sales or account management, preferably in telecom.
• Strong communication, negotiation, and relationship management skills.
• Ability to understand technical telecom products and explain them to clients.
• Goal-oriented, organized, and customer-focused.