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  • Posted: Jan 31, 2023
    Deadline: Feb 13, 2023
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    TERAWORK.COM is a virtual meeting point for getting work done. TERAWORK is a bridge between service providers and the individuals and businesses that need their talents and skills. Via TERAWORK, customers are provided with a wide pool of skills and services to draw from in getting their projects done, while talents have a platform to reach more customers,...
    Read more about this company


    Key Account Manager

    Key Responsibilities

    • Provide optimum customer relationship as required to maintain and enhance existing business, resulting in repeat business, and preventing customer churning.
    • Escalation of all clients payment issues to assigned Sales Representatives for follow up in a timely manner
    • Follow up on all clients WHT remittance, collection of Credit Notes for remitted WHT from clients and internet subscription on a monthly basis.
    • Improve the overall customer relationship, delivering reliable administrative support and customer service.
    • Schedule and conclude status meetings with appropriate development resources and customers.
    • Provide proper account reconciliation and credit notes to customers for down time experienced.
    • Maintain complete and accurate customer correspondence data.
    • Assist sales team in business acquisitions, planning, retention and management.
    • Develop and update client related reports.
    • Identify and report on continuing problems in an effort to minimize future negative customer impact.
    • Proactively follow up disconnected clients to get their links reconnected and resolve issues.
    • Manage customer portfolios to maximize relationship building opportunities.
    • Run periodic customer satisfaction surveys.


    • Client Relationship Management, Retention, Revenue Collection and Account Reconciliation.

    Job Requirement

    • BSc/HND in any related field or equivalent.
    • 3+ years' Client Relationship experience. Preferably in an Internet Solution Provider client facing environment while being professional and Customer focused.
    • Stays calm under stress and proactive in problem solving.
    • Tactful, courteous, and possess the ability to build profitable relationships with Clients.
    • Active listener, articulate speaker, and adaptable to client peculiarity.
    • Great telephone etiquette; ability to hold a decent conversation over the phone, processing information received from clients and giving accurate responses to clients.
    • Ability to function in a multi-tasking environment.
    • 3+ years PC experience using electronic messaging systems (emailing, texting and chatting), office productivity software (such as Excel, Word processing, Microsoft Outlook and internet surfing).

    Method of Application

    Interested and qualified? Go to Terawork on to apply

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