Key Account Manager at Hoop Telecoms

Summary

• We are looking for a highly skilled Key Account Manager to manage and grow relationships with our high-value clients.
• The ideal candidate will be responsible for ensuring customer satisfaction, driving revenue growth, and developing long-term strategic partnerships. 
• If you have strong business acumen, excellent relationship management skills, and experience in the telecommunications industry, we encourage you to apply.

Key Responsibilities

• Develop and maintain strong relationships with key clients to ensure long-term business growth.
• Identify client needs and provide tailored telecommunications solutions.
• Act as the primary point of contact for key accounts, ensuring prompt issue resolution.
• Develop account management strategies to increase customer retention and sales.
• Collaborate with internal teams (sales, technical support, and operations) to deliver exceptional service.
• Monitor market trends and competitor activities to identify new opportunities.
• Negotiate contracts and close high-value deals.
• Track and analyze key account performance metrics to drive improvements.

Requirements

• Bachelor’s Degree in Business Administration, Sales, Marketing, or a related field.
• 4 - 6 years of experience in key account management, preferably in the telecommunications industry.
• Strong negotiation, presentation, and communication skills.
• Proven track record in managing high-value accounts and driving revenue growth.
• Ability to develop and implement strategic account plans.
• Proficiency in CRM tools and Microsoft Office Suite.
• Excellent problem-solving and analytical skills.

Benefits

• Competitive salary and performance-based incentives.
• Career growth and professional development opportunities.
• Collaborative and innovative work environment.