Key Account Manager (Financial Technology) at iRecruiters Africa Limited

Job Summary:

• The company is looking to hire a vibrant Key Account Manager to support the business’s Commercial team in achieving growth in revenue and market share through relationship management and cross-selling/upselling.
• The role will be responsible for nurturing and expanding existing merchant relationships to maximize revenue from current merchants, ensuring upselling and cross-selling opportunities are explored and executed.

Key Responsibilities:

• Revenue from Key Accounts: Increase in revenue generated from key accounts over time
• Cross-selling and Upselling Rates: Success of initiatives aimed at selling additional products or services to existing key merchants.
• Client Retention Rate: % of key accounts retained over a specific period.
• Churn Rate: Monitor the rate at which key merchants discontinue their engagement with the company
• New Business Opportunities: Identify and track new business opportunities within key merchants.
• Market Share Growth: Assess the contribution of key accounts to the company’s overall market share.
• Resolution Time: Maintain a 24hrs TAT to resolve merchant complaints

Requirements

• Bachelors/master’s degree in business administration, Finance, or a related field.
• 1-3 years cognate experience preferable from the financial service sector

Competencies Required:

• Strong Communication
• Empathy and Relationship Building
• Strategic Thinking
• Problem-Solving
• Customer-Centric Approach
• Negotiation
• Results-Driven