Key Account Manager (Business Technology Solutions) at Scalein

Responsibilities

• Manage sales through forecasting, account resource allocation, account strategy, and planning.
• Ensure all customer complaints regarding a product or service are resolved timely and effectively.
• Manage and drive the sales cycle from prospecting through to successful closure.
• Drive the sales of our Business Technology Solutions services, e.g., Data Management and Software as a Service solutions, such as Zoho, Zendesk, Instaview, ManageEngine and Business Process Outsourcing services e.g., recruitment as a service, contact center as a service etc.
• Maintain a sustainable and robust pipeline and ensure accurate and rigorous forecasting and account planning.
• Identify and acquire new customers, up-sell and cross-sell to the existing customer base in order to meet the set sales goals.
• Liaise with the marketing department on lead generation and ensure closure of the same.
• Develop solution proposals encompassing all aspects of the application.
• Participate in the development, presentation and sales of a value proposition.
• Identify and acquire new customers, as well as up-selling and cross-selling to the existing customer base.
• Negotiate pricing and contractual agreements to close sales.
• Perform other related duties that may be assigned by the line manager.

Requirements

• At least 7 years sales experience, 3 years of which must be in the same or similar managerial role
• At least 5 years experience in Enterprise and software as a service (saas) sales
• Experience developing and implementing sales strategy
• Bsc in Marketing or related field of study
• Proficient with Linkedin Sales Navigator, Salesforce. Zoho CRM, Zendesk, ERP
• Networking and social selling skills