Junior Relationship Manager at ADX Credit Limited

• Candidate must have experience working in a financial institution as a Business Developer, Sales & Marketing professional or Finance.
• We're seeking a results-driven Relationship Manager to drive growth and expand our presence. The ideal candidate will have a degree, 2+ years of experience in generating liabilities and fixed deposits, and a proven track record of success in business development and marketing.

Responsibilities:

• Build and maintain relationships with clients, customers, or stakeholders, serving as their trusted advisor and advocate within the organization.
• Actively listen to client feedback, concerns, and inquiries, and respond promptly and professionally to address their needs and resolve issues.
• Conduct regular meetings, calls, or interactions with clients to review account status, discuss performance, and identify opportunities for collaboration and growth.
• Identify upselling or cross-selling opportunities within existing client relationships and promote additional products, services, or enhancements to maximize revenue and profitability.
• Monitor client satisfaction, retention, and loyalty metrics, and implement strategies and initiatives to enhance customer experience and drive client engagement and loyalty.
• Analyze client data, trends, and performance metrics to identify risks, opportunities, and areas for improvement, and develop action plans to address them.
• Prepare and deliver presentations, proposals, and reports to clients, highlighting value propositions, benefits, and outcomes achieved through the partnership.
• Stay updated on industry trends, market developments, and competitive landscape, and share insights and knowledge with clients to provide added value and competitive advantage.
• Participate in industry events, conferences, and networking opportunities to expand professional networks, build relationships, and generate business leads.
• Demonstrate professionalism, integrity, and ethical behavior in all interactions with clients, colleagues, and stakeholders, representing the organization positively and maintaining confidentiality as needed.

Requirements and Qualifications:

• Bachelor's degree in business, marketing, finance, or related field; master's degree or relevant certification may be advantageous.
• Proven experience in relationship management, account management, sales, or customer service roles, preferably in a B2B or client-facing environment.
• Strong interpersonal and communication skills, with the ability to build rapport, establish trust, and influence stakeholders at all levels.
• Excellent negotiation, persuasion, and presentation skills, with the ability to articulate value propositions and drive consensus among diverse stakeholders.
• Customer-centric mindset and a commitment to delivering exceptional service and value to clients.
• Analytical and problem-solving abilities, with the capacity to analyze data, identify trends, and develop actionable insights and recommendations.
• Ability to work independently and collaboratively in a team environment, managing multiple priorities and deadlines effectively.
• Adaptability and resilience to navigate challenges, setbacks, and changing priorities in a dynamic business environment.
• Commitment to professionalism, integrity, and ethical behavior in all aspects of client interactions and business relationships.

Required Skills:

• Relationship management
• Communication skills
• Customer service
• Negotiation skills
• Problem-solving abilities
• Sales acumen
• Analytical skills
• Presentation skills
• Teamwork
• Adaptability