Mwanga is a tech-driven business process outsourcing services company. We have a highly skilled and agile team that effectively fits into your teams and carries out a major process to result in an upward scale in your profitability.
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Provide technical assistance with computer hardware and software.
Resolve issues for staff via phone, in person, or electronically.
Perform hardware and software installations, configurations and updates as needed
Provide technical support across the company including troubleshooting system and network problems, diagnosing and solving hardware or software faults.
Execute maintenance upgrades.
Perform user administration tasks including setting up accounts for staff, educate them on log in and resolve issues arising.
Resolve technical issues in a timely manner using available resources within the company.
Ensure that each support issue and resolution is adequately documented.
Record keeping of all assets also mapping this to unique identifiers, staff in possession of the assets and state of assets.
Planning, Installation, Maintenance and upgrade of IT systems and company infrastructure.
Ensuring smooth running of day to day operations, making sure all tools needed by each department for work is provided.
Requirements / Qualifications / Skills
Minimum of B.Sc. / HND Qualification.
0 - 2 years’ experience in IT support role.
Proficient use of Microsoft office.
Previous experience in a Contact Center/BPO will be an added advantage.
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