Junior Fraud Analyst at M-KOPA

What You'll Do:

• Process Fraud Tickets: Handle all fraud tickets from Freshdesk with accuracy and attention to detail.
• Identify and Escalate Leads: Identify potential fraud leads and escalate them as needed.
• Document and Report: Accurately document fraud cases on our SharePoint tracker, providing clear visibility to management.
• Sanction Misconduct: Enforce our Fraud Risk Management Policy by sanctioning sales force members for misconduct and referring them to HR for disciplinary action.
• Conduct Audits: Perform sales KYC fidelity audits and provide weekly reports, flagging any issues to stakeholders.
• Analyze Data: Provide analysis and reports on the prevalence of fraud, maintaining high standards of data quality.
• Daily and Monthly Reporting: Send daily reports on ticket resolutions and audits, and prepare monthly plans for field investigations.
• Monitor Performance: Keep an eye on sales agents' performance regarding credit metrics and fraud indicators.
• Respond to Inquiries: Address all fraud inquiries and leads within stipulated timelines.
• Support Case Closure: Help the team close all fraud cases within required timelines.
• Collaborate: Work with other departments to execute initiatives that reduce risk and improve accountability.

Expertise:

• We’re looking for candidates with a blend of technical skills, practical experience, and a passion for fraud detection.
• Experience with tools like SQL, Looker, Notion, and Excel.
• Knowledge of fraud detection practices is a plus.
• Excellent communication and presentation skills.
• Bachelor’s or Master’s degree in Finance, Business Management, Business Administration, or a related field.
• At least one year of work experience in a similar or related role is preferred, but we're also open to recent graduates who are quick learners and highly motivated.