Junior Engineer (Field Support Engineer) at eStream Networks

About Us

We are a leading Internet Service Provider (ISP) delivering reliable broadband connectivity to homes, SMEs, and Enterprise customers across Nigeria. Using cutting-edge Fibre Optic, Radio (Microwave), and Satellite technologies, we provide high-quality internet solutions backed by exceptional customer service.

We are seeking a proactive and technically competent Junior Engineer (Field Support Engineer) to join our South-East Operations team based in Onitsha, Anambra State. The successful candidate will support network deployment, installations, maintenance, and fault resolution across the South-East region while ensuring excellent service delivery.

Role Summary

The Junior Engineer (Field Support Engineer) will be responsible for installing, troubleshooting, repairing, and maintaining customer connectivity solutions across the South-East region. The role requires a hands-on engineer who is passionate about field operations, customer satisfaction, and delivering quality network services. The position also supports documentation, safety compliance, and collaboration with internal teams and vendors.  

Key Responsibilities

• Install, configure, troubleshoot, and maintain Fibre Optic and Radio (Microwave) internet connections.
• Conduct site surveys and ensure accurate deployment planning.
• Diagnose and resolve first-level network faults within agreed timelines.
• Perform preventive maintenance and quality checks on installations.
• Ensure installations comply with company standards and best practices.
• Document installation, maintenance, and troubleshooting activities accurately.
• Escalate complex technical issues appropriately.
• Support customer onboarding and provide technical assistance during installations.
• Work closely with third-party vendors and internal teams to deliver projects.
• Adhere to all Health, Safety, and operational procedures.  

Requirements

• OND in Electrical/Electronic Engineering, Computer Engineering, Telecommunications, or a related discipline.
• 1–3 years of experience in ISP, telecommunications, or network field support.
• Knowledge of Microwave Radio installations.
• Familiarity with RF technologies (PTP/PTMP) is an added advantage.
• Strong troubleshooting and problem-solving skills.
• Good communication and customer service skills.
• Ability to work independently and travel across the South-East region.

What We’re Looking For

• Strong technical aptitude and willingness to learn.
• Positive attitude and integrity.
• Ability to work under pressure and meet service response timelines.
• Excellent teamwork and collaboration skills.
• Strong commitment to quality service delivery.

How to Apply
Interested and qualified candidates should apply via this: 
https://forms.gle/HVvzVcWrNpomfPLb6

Please note: Preference will be given to candidates who currently reside in Onitsha or nearby cities within Anambra State, or who are willing to relocate, as the role requires prompt response to customer service requests and field operations across the South-East region.