IT Technical Support Officer (Junior Role) at xPlug Technologies Limited

Core Responsibilities

• Provide technical assistance with computer hardware and software
• Resolve issues for staff via phone, in person, or electronically
• Log bugs and enhancement requests
• Resolve technical issues in a timely manner using available resources within the company
• Perform hardware and software installations, configurations and updates as needed
• Monitor various running applications both onsite and remote
• Work in shift (day / night) with other team members including weekends
• Monitor and report appropriately all runin applications
• Provide second-level support to clients
• Monitor, log and manage power sources

Qualifications

• Candidates should possess an OND / HND / BSc in any relevant field
• Previous work experience in IT support for minimum of 1 year
• Excellent customer service skills
• Strong troubleshooting and critical thinking skills
• In depth knowlegde of Windows Server, Windows 10, Linux (Ubuntu), Email Clients / Service etc.

Required Skills:

• Ability to install operating systems (windows & Linux)
• Ability to administer Windows and Linux Servers (added advantage)
• Ability to setup and manage LAN and Wireless network
• Ability to troubleshoot basic hardware issues
• Ability to perform various application and database backups