IT Technical Manager at Netcom Africa

Job Summary

• The IT Technical Manager is responsible for maintaining and improving the service level, effective use, integrity, and security of the internal and external business network systems.

Key Duties and Responsibilities

• In close coordination with the CIO, to support, manage and maintain the Company’s IT Infrastructure and its users.
• Ensuring the availability and proper functioning of entire IT Infrastructure of the group starting from End user Device to Servers to Network.
• Directly by self and indirectly through vendors and partners to service, perform maintenance, and support all network systems (servers, switches, routers, applications, etc.).
• Conduct system analysis & development to keep systems current with changing technologies and the ability to learn and integrate new technologies very quickly.
• The development, documentation, and maintenance of IT policies, processes, and procedures.
• Ensure that all projects and changes are documented and available as per company requirement, including design documents, ongoing weekly status reports and monthly summary reports.
• Manage internal and external IT support and maintenance teams, vendors and service providers.
• Analyzes the business requirements of different departments and conducts feasibility studies to determine the best use of technical resources.
• Propose and budget technical investments, including but not limited to upgrade, replacement or additional IT platform, infrastructure, systems, hardware, or software.

Education and / or Professional Qualifications and Experience

• Bachelor’s Degree in IT preferably with well-rounded major such as Computer Science, Information Technology or Management Information systems.
• 10 years’ experience with 5 years leading an IT technical team.
• Superior oral, written & non-verbal communication skills.
• Professional certifications like Microsoft, ITIL, Linux, Cisco, ERP is a plus.
• Professional development and experience in area of IT strategy and corporate decision-making is a plus.

Essential Skills / Knowledge / Traits:

• Server, database and application configuration, management, optimization, back up/ recovery, troubleshooting.
• IT Service Partners Scope Management and IT vendor management.
• ITIL Processes for streamlining IT Management.
• Design, implementation and project management of IT infrastructure.
• IT Network Devices and Architecture (LAN & WAN).
• Unified communications across locations.

Desirable Skills / Knowledge / Traits:

• General Information and business Intelligence Systems
• Tally and SAP ERP Systems
• Web and domain administration
• Database administration and programming.