IT Support at SycamoreNG

Key Responsibilities

• Serve as First Line of Response for IT Support
• Carry out Audits of System activities to ensure compliance to organisational Policies
• Diagnose, repair, and maintain laptops, desktops, and other IT equipment.
• Install, configure, and troubleshoot network systems (LAN, WAN, routers, switches Firewalls).
• Maintain and monitor access logs to ensure secure use of systems and devices.
• Carry out installation, updates, and management of organizational IT devices.
• Provide user support for hardware, software, and connectivity issues.
• Ensure timely backup and recovery of important data and systems.
• Maintain an inventory of IT equipment, licenses, and warranties.
• Implement security best practices in device Management.
• Prepare technical reports and documentation of IT activities and incidents.

Qualifications & Skills

• Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
• Proven experience in laptop/desktop repair and maintenance.
• Strong knowledge of networking principles and troubleshooting.
• Experience with operating systems (Windows, macOS).
• Familiarity with IT asset and device management.
• Excellent troubleshooting and analytical skills.
• Strong communication and customer service skills.
• Ability to work independently and as part of a team.

Preferred Certifications (not mandatory):

• CompTIA Network+
• Cisco CCNA