IT Support Staff at Uridium Technologies

Job Description

• We are seeking a highly experienced, hands-on, and solutions-oriented IT professional to support and optimize the technology backbone of our retail operations. This individual will play a critical role in managing day-to-day IT functions across multiple store locations, ensuring system stability, and driving technology-driven efficiencies.

Requirements:

Technical Skills

• Strong understanding of IT systems, ERP software (e.g., QuickBooks), and hardware.
• Proficient in network setup and troubleshooting (LAN/WAN/VPN, routers, switches, firewalls, Wi-Fi).
• Hands-on experience with Android devices, CCTV systems, and internet configurations.
• Skilled in system installation, configuration, and maintenance (hardware, OS, applications).
• Knowledge of cybersecurity, data backups, and network protocols.
• Web design, backend development, and digital marketing experience.
• Familiarity with inventory management systems and retail data analytics.
• Basic knowledge of e-commerce platforms and payment gateways.

Certifications

• Relevant certifications: CCNA, CompTIA A+, or Microsoft-related credentials.

Soft Skills & Experience

• Ability to troubleshoot and resolve technical issues effectively.
• Excellent communication and interpersonal skills.
• Experience working under pressure and meeting deadlines.
• Comfortable guiding users remotely or in person through technical processes.
• Capable of creating support documentation and reports.

Education

• Bachelor’s degree in Computer Science, IT, or a related field.

Other Responsibilities

• Manage scheduled upgrades and system maintenance.
• Create and manage staff user accounts, provide ERP training and support.
• Willingness to work in dynamic, multi-location retail environments.