IT Support Specialist at The Citron Hotel

Job Overview

• We are looking for an experienced IT Support Specialist with a strong background in Networking and Property Management Software (PMS) to join our team.
• The ideal candidate will have a minimum of 3 years of experience in IT support, preferably within the hospitality or hotel industry.
• This role involves ensuring the smooth operation of all IT systems, providing technical support to staff, and maintaining the hotel’s network infrastructure and PMS.

Key Responsibilities

Network Management

• Design, implement, and maintain the hotel’s network infrastructure, including LAN, WAN, and Wi-Fi systems.
• Monitor network performance and troubleshoot issues to ensure minimal downtime.
• Configure and manage routers, switches, firewalls, and other networking equipment.
• Ensure network security by implementing and maintaining firewalls, VPNs, and other security measures.

Property Management Software (PMS) Support

• Install, configure, and maintain the hotel’s PMS to ensure seamless operations.
• Provide training and support to hotel staff on PMS usage and best practices.
• Troubleshoot and resolve PMS-related issues promptly to minimize disruptions.
• Collaborate with vendors for software updates, patches, and technical support.

Technical Support

• Provide first-line IT support to hotel staff, resolving hardware, software, and network issues.
• Set up and maintain workstations, printers, and other IT equipment.
• Assist with the implementation of new IT systems and technologies.
• Maintain an inventory of IT assets and ensure proper documentation.

System Maintenance and Upgrades

• Perform regular maintenance on IT systems to ensure optimal performance.
• Plan and execute system upgrades and migrations as needed.
• Monitor and manage backups to ensure data integrity and disaster recovery readiness.

Collaboration and Reporting

• Work closely with other departments to understand their IT needs and provide solutions.
• Prepare and submit reports on IT system performance, issues, and resolutions.
• Stay updated on the latest IT trends and technologies relevant to the hospitality industry.

Qualifications

Education and Experience

• Bachelor’s degree in information technology, Computer Science, or a related field.
• Minimum of 3 years of experience in IT support, preferably in the hospitality industry.
• Proven expertise in networking and property management software.

Technical Skills

• Strong knowledge of networking protocols, hardware, and security measures.
• Experience with PMS systems such as Ezee Absolute, Ezee Optimus
• Proficiency in troubleshooting hardware, software, and network issues.
• Familiarity with Windows and Linux operating systems.

Soft Skills

• Excellent communication skills to interact with staff and vendors effectively.
• Strong problem-solving abilities to address technical issues promptly.
• Attention to detail to ensure accuracy in system configurations and documentation.
• Ability to work independently and as part of a team in a fast-paced environment.

Preferred Qualifications

• Certifications in networking (e.g., CCNA, CompTIA Network+) or IT support (e.g., CompTIA A+).
• Experience with cloud-based systems and virtualization technologies.
• Knowledge of cybersecurity best practices and compliance standards.