IT Support Specialist at KadMap

Requirements

• Provide technical support and assistance to Managed IT Services clients.
• Monitor client systems and infrastructure.
• Respond to support tickets and service requests within agreed SLA timeframes.
• Perform routine system maintenance, patching, and software updates.
• Document incidents, troubleshooting steps, and resolutions in the ticketing system.
• Escalate complex technical issues to senior engineers when required.
• Assist with onboarding new users, device setup, and system configurations.
• Maintain a high level of customer satisfaction through professional and timely support.

Key Responsibilities

• Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field.
• Minimum of 2 years' experience in IT support, helpdesk, or a similar technical support role.
• Strong troubleshooting and problem-solving abilities.
• Working knowledge of Windows and Linux operating systems.
• Experience with ticketing systems and remote support tools is an advantage.
• Excellent communication and customer service skills.
• Ability to work independently in a remote-first environment.
• Strong attention to detail and time-management skills.