IT Support Specialist at Data2Bots

Data2Bots is an IT consulting firm seeking a highly capable IT support specialist to provide technical assistance to our team. The IT support specialist is to provide technical assistance, ensuring optimal use of our software technologies, enhancing system performance, and securing data. To ensure success as an IT support specialist, you should possess extensive experience in providing information technology support in a fast-paced environment.

SKILLS, QUALIFICATIONS AND REQUIREMENTS

•  A bachelor's degree in computer science, information technology, or similar.
• Proven work experience as an IT support specialist.
• Must reside in Abuja
•  Exceptional ability to provide technical support and resolve queries.
• In-depth knowledge of IT softwares, and networks.
• Ability to determine IT needs and train end-users.
• Proficiency in IT helpdesk and resolving software, such as Jira, Fresh teams etc.
• Advanced knowledge of database maintenance and system security.
• Ability to keep up with technical innovation and trends in IT support.
• Exceptional interpersonal and communication skills.

RESPONSIBILITIES

• Consulting with IT managers and other departments as required.
• Training end-users on software functionality and programs.
•  Resolving logged errors in a timely manner.
• Maintaining databases and ensuring system security.
• Documenting processes and performing diagnostic tests.
• Maintain/manages all IT infrastructure (Switch, Routers and more)
• Email Management (Creation, Deletion, Backup etc)
• IT Documentation  and system maintenance
• Hardware troubleshooting, configuration, software upgrade and Repairs