IT Support Personnel at Anadach Consulting

Our client is a leading provider of world-class healthcare services for over 15 years in Lagos, The Facility is a growing family practice that places a strong emphasis on the delivery of high-quality Patient-centered family medicine.

Reports to: The System Administrator

Location: Victoria Island, Lagos

The Role:
The candidate will be responsible for maintaining the computer networks of the organization, providing technical support, and ensuring the whole company runs smoothly. He/She will be installing and configuring computer systems, diagnosing hardware and software faults, and solving technical and application problems as they arise.
The candidate should have a thorough knowledge of computer software and hardware and a variety of internet applications, networks, and operating systems. The ideal candidate should also have great troubleshooting abilities and attention to detail.

Duties and responsibilities

• Ensure 99% uptime of all IT equipment which includes Servers, Intranet and Internet, Telephones, users’ system, and other related tools.
• Update and maintain the clinic website
• Support LANs, WANs, network segments, Intranet, and internet systems.
• Analyze system logs and identifying potential issues with computer systems.
• Integrate new technologies into existing data center environments.
• Perform routine audit of systems and software.
• Apply operating system updates, patches, and configuration changes.
• Answer technical queries and assisting users.
• Document the configuration of the system.
• Back up of all electronic data daily.
• Assist with general administrative tasks
• All other tasks as may be assigned
• Website updates
• Network segments, Internet, and intranet systems support
• Computer systems and other peripherals
• Administration of data center and components
• Optimum utilization of software purchased
• Resource for technical (IT) queries

Qualifications and Experience

• Bachelor’s degree in Information Technology and/or Computer Science
• At least 3 years in an IT role of any capacity within any organization
• Any other relevant qualification or training is an added advantage
• Experience working in a medical facility is desirable

Behavioral Competencies

• Ability to build and manage relationships with others, especially staff and clients
• Ability to exhibit the characteristics of a professional person at all times
• Must be able to take initiative
• Must be enthusiastic and a team player
• Must have good observation skills
• Must be able to multitask
• Must be able to demonstrate good stress management
• Must be a good communicator and possess good organizational skills
• Must have integrity
• Must be a quick learner
• Must be empathetic
• Must be friendly

Technical Competencies

• Can identify and fix basic technological issues
• Has good knowledge of the latest technology used in thriving medical facilities
• Can prioritize tasks effectively
• Can effectively and efficiently analyze data.
• Has excellent presentation skills.
• Ability to negotiate effectively.
• Ability to coordinate effectively

Essential competencies and attributes

• English – must be proficient in both written and spoken aspects of the language
• Any other language skill is an added advantage
• Excellent use of Microsoft Office (Word, Excel, and PowerPoint), EMR (INSTA), reporting software, coding, and managing websites.

Method of Application
PLEASE INDICATE YOUR NAME AND JOB TITLE AS THE SUBJECT OF YOUR EMAIL.
Candidates will be assessed on a rolling basis until the position is filled.