IT Support Officer at Spectrum Microfinance Bank

Job Brief

• We are looking for an IT support officer who will be mainly responsible for the smooth running of computer systems, routers, switches, internet and ensure users get maximum benefits from them.

Responsibilities

• Maintain and optimize local company networks and servers
• Be responsible for device and password management
• Oversee data backup and system security operations (e.g. user authorization, firewalls)
• Manage installations, upgrades and configurations of hardware and software
• Design and implement social media strategy to align with business goals
• Stay up-to-date with current technologies and trends in social media, design tools and applications
• Ensure data is handled, transferred or processed according to legal and company guidelines
• Provide support and guidance to stakeholders via help desk
• Suggest and implement new features to develop brand awareness, like promotions and competitions
• Manage contracts with vendors (e.g. development platforms, telecommunication companies, password managers) and software licenses
• Develop IT policies and practices.

Requirements

• B.Sc in Computer Science / Engineering, Electrical / Electronic Engineering or related field
• Minimum of 2 years’ cognate experience
• Knowledge of systems engineering, computer maintenance, server administration, installation, repair and troubleshooting.
• Thorough knowledge of networks and cloud computing
• Knowledge of data protection operations and legislation (e.g. GDPR)
• Leadership and organizational skills
• Solid knowledge of SEO, keyword research and Google Analytics
• Ability to manage multiple projects
• Outstanding communication skills
• Problem-solving aptitude.