IT Support Officer at Rosabon Financial Services

Job Summary

• Delivery of IT Support services to internal users, user incident resolution and solutions implementation, updates and upgrades, network and systems support, technical and incident recording, and administration

Duties & Responsibilities

• Installing and configuring computer hardware, software, systems, network printers, and scanners
• Responding in a timely manner to IT service issues and requests
• Providing technical support across the company (this may be in person or over the phone)
• Setting up accounts for new users
• Repairing and replacing IT equipment as necessary & Testing new technology
• Training of users on new IT initiatives
• Maintaining & supporting Active Directory services in your organization as well as configuring users on these services
• Maintaining and administering computer networks and related computing environments including systems software, applications software, hardware, and configurations.
• Provide Level-1/2 support and troubleshooting to resolve issues
• Performing disaster recovery operations and data backups when required.
• Protecting data, software, and hardware by coordinating, planning, and implementing network security measures.
• Troubleshooting, diagnosing, and resolving hardware, software, and other network and system
• problems.
• Replacing faulty network hardware components when required.
• Maintaining, configuring, and monitoring virus protection software and email applications.
• Monitoring network performance to determine if adjustments need to be made.

Requirements

• Candidates should possess a Bachelor's Degree qualification with 2 - 3 years work experience.