IT Support Officer at Opticom Finance Limited

​​​​​​​Responsibilities

• Maintain and update WordPress websites
• Install and configure computer hardware operating systems and applications
• Monitor and maintain computer systems and networks
• Communicate with staff and clients, either face-to-face or on the telephone, to help set up systems or resolve issues
• Troubleshoot system and network problems; diagnose and resolve hardware or software faults
• Install and configure servers to meet organizational requirements.
• Provide first-level support to other branches or remote locations
• Manage and maintain Active Directory services.
• Oversee and uphold database operations.
• Utilize cloud services, particularly AWS, for infrastructure and data management.
• Create and edit graphic designs for various purposes
• Administer and maintain printers, including installation, configuration, and troubleshooting
• Replace hardware parts as required
• Test and evaluate new technology
• Provide support during the roll-out of new applications
• Set up new users' accounts and profiles, and resolve log-in issues
• Respond within agreed time limits to call-outs

Requirements

• Minimum of BSc. or HND degree in Computer Science
• Minimum of 2-4 years post qualification experience
• Excellent written and oral communication skills
• Proficiency in Graphics and design software
• Technology savvy, and high level of proficiency in MS. Office (particularly MS. Excel)