IT Support Officer (Network Support Engineer) at Elevated HR Limited

Job Summary

• We are looking for a highly skilled and motivated IT Support Officer (Network Support Engineer) to provide technical support and maintenance for our network infrastructure, ensuring maximum uptime, performance, and security.
• The successful candidate will have a strong background in network administration, excellent problem-solving skills, and the ability to work effectively in a fast-paced environment.

Key Responsibilities

• Network Administration: Install, configure, and maintain network hardware and software, including routers, switches, firewalls, and VPNs.
• Troubleshooting: Identify, diagnose, and resolve network-related issues, including connectivity problems, slow performance, and security breaches.
• Network Security: Implement and maintain network security measures, including firewalls, intrusion detection/prevention systems, and antivirus software.
• Network Monitoring: Monitor network performance, identify potential issues, and take proactive measures to prevent downtime.
• Technical Support: Provide technical support and guidance to users, either in person or remotely, to resolve network-related issues.
• Documentation: Maintain accurate and up-to-date documentation of network infrastructure, configurations, and procedures.
• Compliance: Ensure compliance with organizational policies, procedures, and industry regulations.
• Collaboration: Work collaboratively with other IT team members to resolve complex technical issues and implement new technologies.

Requirements

• Education: Bachelor's degree in Computer Science, Information Technology, or related field.
• Certifications: CCNA, CCNP, or equivalent networking certifications.
• Experience: At least 3 years of experience in network administration, support, or a related field.
• Technical Skills: Strong knowledge of networking protocols (TCP/IP, DNS, DHCP, etc.), network architectures (LAN, WAN, Wi-Fi), and network security principles.
• Problem-Solving: Excellent problem-solving skills, with the ability to analyze complex technical issues and develop effective solutions.
• Communication: Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
• Time Management: Ability to prioritize tasks, manage multiple projects, and meet deadlines in a fast-paced environment.