IT Support Officer at Infravision

Location: Lagos Island, Lagos

Job Description

• Installing and configuring computer hardware, operating systems and applications. Hardware and software diagnosis and break fix
• Monitoring and maintaining computer systems and networks; talking staff/clients through a series of actions, either face to face or over the telephone
• Ensure that employees are aware of and adhere to basic cybersecurity rules while using IT tools.
• Daily backup of ERP database and payroll database on request ensuring there is adequate disaster recovery and business continuity in case of server failure/unavailability.
• Providing onboarding support to new employees and employee off boarding support to exiting employees
• Documentation, tracking, and resolution of all support incidents in a timely and efficient manner
• Testing, evaluating, and supporting the roll-out of new applications and technologies
• Working continuously on a task until completion (or referral to third parties, if appropriate); responding within agreed time limits to call-outs. prioritizing and managing many open cases at one time
• DHCP, DNS, VLAN setup and administration, UTMs, Firewalls, Endpoint antivirus setup and administration
• G-Suite for work or Office 365 administration and support. Mobile device management including tablets and smartphones
• Active Directory, windows server roles and features configuration and administration.
• ERP/EBMS users support. Setting up new users’ accounts and profiles and dealing with connectivity, password, and authentication/authorization issues; liaising with ERP consultants to close out 2nd level support issues.
• Email configuration support on mobile and PC. cPanel and Linux WHM server administration
• Support for remote users using remote support tools such as teamviewer, remote desktop, etc. for field service engineers and other employees working outside of the Corporate office.
• Installing or configuring Routers, Access points, switches, IP cameras, IP Telephones and other network device
• Assist in the procurement of all IT products and services, regularly advice the Head of IT on market trends to ensure cost effective purchase
• Maintain good relationship with 3rd party service providers to ensure Company gets best value from IT investment
• Management of company’s websites
• Representing The head of IT at technology events, meetings, fora and functions and any other duty as assigned by the Head of IT and senior management

Requirements

• Candidates should possess a Bachelor's Degree qualification with 3 - 7 years work experience.