IT Support Officer at Hope Payment Service Bank

Responsibilities

• Provide first point of IT Support contact for all bank staff, covering all PC hardware, software, smart phones and devices, as well as any associated peripherals.
• Responding to technical support calls from end users of computers and software applications.
• Setting up and installing new computers, networks, and software
• Monitoring and maintaining computer systems and networks
• Setting up user accounts and profiles on the network
• Installing updates, known as patches, to software applications
• Installing and configuring operating systems, anti-virus software and other applications such as Microsoft Office, etc.
• Diagnosing and fixing network problems and hardware or software faults
• Managing backups of servers, in case of data loss
• Keeping a record of issues and faults along with solutions, for future reference.
• Testing new technology
• Providing technical support across the company
• Training staff members
• Any other duties as will be assigned by the Head of IT.

Required Competencies Knowledge/Qualifications: 

• BSc in Computer Science or any related field
• 1-3 years relevant IT/industry work experience
•  Excellent technical knowledge of PC/Mac hardware
• Working technical knowledge of current protocols, operating systems and standards
• Software and hardware troubleshooting
• Windows desktop (7/8) experience
• Microsoft Office 2010/2013 support
• Active Directory administration
• TCP/IP
• Experience working and training on a variety of IT subjects and applications
• Excellent Writing and oral communication skills
• Good research skills, including ability to identify and propose solutions to issues/crisis
• Knowledge of digital technologies, LAN and Wi-Fi configurations
• Experience working within a fast-paced environment
• Experience with admin of Microsoft systems such as Exchange, Navision, IIS, or SharePoint.
• Routers, switches, and firewall experience