IT Support Officer at Hazon Holdings

Principal Functions

• Responsible for an information technology/ Administrative operations which include network management, software development and database administration.
• IT specialists may also provide technical support to a business or an organization's employees and train non-technical workers on the business's information systems and maintain the company network.
• Responsible for diagnoses and troubleshoot of software problems include resolving network issues, configuring operating systems and connect to company network.

Duties & Responsibilities

• Testing and modifying systems to ensure that that they operate reliably.
• Ensure that users within the business can work effectively and efficiently by providing the right support in terms of Internet service and IT work tools.
• Protect customer data from outside infiltration through encryption, secure data storage and other necessary means
• Assess infrastructure on a regular basis to ensure it continues to meet necessary demands.
• Keeping up to date with new technology.
• Coordinate between the company and external vendors and contractors about IT-related infrastructure and development;
• Manage IT related platforms and databases to ensure integrity of data at all times.
• Designing maintenance procedures and putting them into operation.
• Monitoring and maintaining computer systems and networks
• Providing technical support across the company (this may be in person or over the phone).
• Establish accounts for new users and assist with password or login problems software where applicable
• Providing network administration and support. Liaising with the IT specialist in maintenance of servers and access points.

Qualifications and Experience

• Bachelor’s Degree in Computer Engineering, Computer Science or its equivalent
• Minimum of 2 years of experience with hardware and software installation and maintenance.
• Extensive working knowledge of PCs, network hardware, operating systems and software.