IT Support Officer at Fort Knox Group

Job Summary

• We are seeking a proactive and technically skilled IT Support Officer to provide first-line technical support and ensure the smooth operation of the organization's IT infrastructure.
• The ideal candidate will be responsible for troubleshooting hardware and software issues, maintaining computer systems, supporting end-users, and ensuring optimal performance of IT resources.

Key Responsibilities

• Provide technical support to employees by diagnosing and resolving hardware, software, network, and system-related issues.
• Install, configure, and maintain desktop computers, laptops, printers, scanners, and other IT equipment.
• Troubleshoot operating system, application, and connectivity problems.
• Monitor and maintain computer systems, networks, and IT infrastructure.
• Perform routine system updates, backups, and preventive maintenance.
• Set up and manage user accounts, email accounts, and access permissions.
• Escalate complex technical issues to senior IT personnel or external vendors when necessary.
• Maintain accurate records of support requests, resolutions, and IT assets.
• Assist in implementing IT policies, procedures, and security standards.
• Support the deployment of new hardware, software, and technology solutions.
• Ensure compliance with data security and information technology best practices.
• Provide user training and guidance on the effective use of IT systems and applications.

Requirements

• Minimum of Bachelor's Degree in Computer Science, Information Technology, Computer Engineering, or a related field.
• 1–3 years of experience in IT Support, Help Desk, Technical Support, or a similar role.
• Knowledge of Windows operating systems, Microsoft Office Suite, networking fundamentals, and hardware troubleshooting.
• Familiarity with LAN/WAN environments, routers, switches, and internet connectivity troubleshooting.
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal abilities.
• Ability to prioritize tasks and work effectively under minimal supervision.
• Professional certifications such as CompTIA A+, Network+, ITIL, or related certifications will be an added advantage.