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  • Posted: Sep 17, 2021
    Deadline: Sep 24, 2021
  • Food Concepts commenced operations in 2001. From inception, our aim has been clear-cut and focused: to revolutionise the food sector in West Africa and to deliver extraordinary satisfaction to our stakeholders. The journey began with our pioneering of the food court concept in Nigeria - a new and exciting offering for the local market. At the same time, w...
    Read more about this company


    IT Support Officer

    Reporting to:
    Enterprise Support Supervisor

    Job Objective:
     Support the business in relations to infrastructure repairs, IT update, maintenance and servicing
    Key Responsibilities:

    •  IT Operations
    • Ensure timelines of all IT and related activities assigned are met
    • Challenge others when the values are not demonstrate
    • Ensure hardware maintenance and repairs as related to POS systems, Computer systems and other IT devices
    • Ensure proper system update as assigned from time to time
    • Ensure periodic stock take of IT items and related stock both at RSC and Stores
    • Co-ordinate requisition and payment request for all IT items across the business
    • Conduct on-the-training for Restaurant Managers and employees on new IT infrastructure implement or new IT trend in the industry
    • Share information, knowledge and experience freely with others
    • Generate innovative solutions, which continuously improve the performance of existing resources, processes or services
    • Own and ensure effective management (from a technical perspective) all of the company’s IT platforms, hardware and software resources
    • Any other task in relation to your experience as may be assigned from time to time

    Key Performance Indicators:

    • IT System uptime/downtime
    • Mean Time Between Faults
    • Mean Time to Resolve
    • Number of system breaches due to virus attacks and or breaches
    • Network Uptime/downtime

    Skills, Competencies and Requirements:
    Functional Competencies/Requirements:

    • Familiarity with IT infrastructure both hardware and software 
    • Knowledge of various ERP – Oracle, Micros etc, office productivity software programs such as word processing, databases, spreadsheet programs, and communications software. 
    • Network Operations and Management

    General Management Competencies/Requirements:

    • Problem Solving & Analysis
    • Good Organizational Skills
    • Keen attention to details
    • Good command of English and above average Report Writing skills
    • Candidates must be decent, efficient and self-confident.

    Educational Qualifications/Experience:

    • Minimum of university degree or HND in Computer Science, Information Technology or related discipline 
    • Minimum of 1-2 years relevant experience. 

    Desired Personal Attributes:

    • Integrity
    • Proactive self-starter
    • Results Orientation
    • Assertiveness & tenacity
    • Ability to cope with and work under pressure

    Method of Application

    This job has expired. Application is no longer allowed

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

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