IT Support Officer at Blowfish Hotel

Job Description

• Maintain and monitor computer programs and systems, including the installation of computer programs and systems.
• Provide staff and users with assistance in solving computer related problems, such as malfunctions and program problems.
• Setup emails on outlook and phone and resolving mail issues
• Integrate the computer systems within the company to increase compatibility and sharing of information.
• Ensure the ongoing maintenance and updating of information systems and infrastructure, including hardware, software and other devices.
• Troubleshoot and resolve PCs and printing issues
• Provide ERP support
• Experience of application management, operations, and/or support including knowledge and experience of Incident
• Good understanding of how to quickly resolve computer issues.
• Diagnose and repair Desktops and laptops.
• Should have the ability to make appropriate technical decisions, initiating action to resolve operational issues.
• Be able to setting up and monitoring a LAN/WLAN.
• Provide support of PBX.
• Strong experience of resolving users connectivity issues.

Basic Qualifications / Requirements

• Degree in Computer Science/Engineering or related field is desirable although relevant experience is equally valuable with 1-2 year relevant experience.
• Must not be above 26 years as at the time of applying.
• Married applicant as at the time of applying will not be suitable for the role.
• Ability to work under pressure and effectively multitask.
• Must be willing to work at odd hours if work demands especially in Festive seasons.
• Must be willing to work 6 days weekly including Fridays - Sundays.
• Good communication skills.
• Must be able to work independently with minimal supervision.

Preferred Qualifications:

• Candidates with Hotel IT business process background are HIGHLY preferable.
• Prior experience working with Micros and Opera PMS would give an edge
• Hands on experience of Switches, Routers, Gateways like Cyberoam and Sophos XG is a plus.
• Familiarity with Microsoft Dynamics, Navision would be an added advantage but not mandatory
• Ability to learn new concepts, systems, and software independently and quickly
• Skilled at problem solving, communication with stakeholders at all levels and extensive interpersonal skills.
• Strong communication and influencing skills, sufficient to build and maintain organizational support.
• Familiarity with Microsoft Office 365, Outlook Mail setup and experience with Microsoft Exchange is a plus.
• Hands on experience of Racks, cabling system, IP Phones/intercom and CCTV
• Experience with firewall, IPS and IDS etc.