IT Support Manager at Jumia Nigeria

About the Job

You will have the chance to integrate our amazing IT Support team that is responsible for  supporting all our internal users on a daily basis. From laptop maintenance to troubleshooting, onboardings & offboarding, Google Workspace, SSO  and Endpoints.

Your responsibilities:

• Management of local Endpoints for MDM and EDR;
• Follow up on outstanding IT related requests and ensure resolution within established SLA in the ticket platform;
• Manage and monitor internal assets to ensure accurate inventory records;
• Onboarding and Offboarding procedures;
• Report RMA’s and  Warranties;
• Manage OS Imaging and Configuration for Linux, MacOS and Windows;
• Support for Voip systems.
• Other common IT Support  duties.

What we are looking for:

• Higher education in either IT or equivalent
• Minimum 6 year work experience in computer technical support functions;
• Good technical knowledge in the areas of hardware, operating systems (Windows, Mac and Linux) and Networks TCP / IP;
• Excellent communication skills and taste for contact with the end user;
• Knowledge and experience on Google Workspace, Okta, Microsoft, Xcally, Zendesk and Endpoint platforms is a plus. 
• Good interpersonal skills and taste for teamwork;
• Good analytical ability, organization and planning;
• Outstanding troubleshooting skills
• Knowledge of customer service principles and practices
• Proficiency in English, both written and verbal, clearly and accurately.