IT Support / LMS Administrator at CWW Tech Africa

Role Summary

The IT Support/LMS Administrator is responsible for providing technical support to staff and students while managing and maintaining the institute’s Learning Management System (LMS), digital learning tools and technology infrastructure.

Key Responsibilities

• Provide first-line technical support to students, facilitators and staff.
• Set up, manage, and troubleshoot computers, peripherals, software, networks, and other IT equipment.
• Administer the institute’s Learning Management System, including user accounts, courses, permissions, enrollments, and content.
• Upload, organize, and maintain digital course materials and learning resources.
• Monitor LMS performance, accessibility, and system issues.
• Create and manage student and instructor accounts and access permissions.
• Provide technical support during online classes, assessments, webinars, and other virtual activities.
• Troubleshoot connectivity, login, software, audio/video, and LMS-related issues.
• Maintain IT documentation, equipment inventories, and support records.
• Assist with data backup, cybersecurity awareness, access control, and basic system security.
• Train staff and instructors on the effective use of LMS and digital learning tools.
• Liaise with external IT vendors and technology providers when necessary.
• Recommend technology improvements that enhance teaching, learning, and operational efficiency.

Requirements

• Bachelor’s degree, HND, diploma, or equivalent qualification in Computer Science, Information Technology, Computer Engineering, or a related field.
• Minimum of 2 years of experience in IT support, systems administration, LMS administration, or a related role.
• Hands-on experience administering an LMS such as Moodle, Canvas, Google Classroom, Blackboard, or a similar platform.
• Strong troubleshooting and problem-solving skills.
• Knowledge of computer networks, operating systems, software installation, and user administration.
• Good understanding of cybersecurity, data protection, access control, and basic IT best practices.
• Strong customer-service and communication skills.
• Ability to explain technical issues clearly to non-technical users.
• Relevant IT certifications such as CompTIA A+, Network+, Microsoft, Cisco, Google, or LMS-specific certifications are an advantage.