IT Support / IS Admin Officer at Kuda Bank

Role Overview:

We are looking for a proactive and self-motivated First Line IT Support Engineer to assist with the maintenance and day-to-day running of the Kuda Technology IT estate. Reporting to the Head of Technology Operations, the role holder will provide face-to-face support, as well as electronic/virtual support and communications. You will advise and be encouraged to make recommendations for improvements to existing processes and platforms, being proactive and intuitive to the requirements of the team, whilst taking every advantage of the learning opportunities that will be a core part of the role. We are seeking someone with excellent communication skills who can interface directly with internal stakeholders to understand their needs in order to support, administer and enhance the systems and processes accordingly.

Roles & Responsibilities:

As the 1st Line IT Support Engineer, you will be responsible for undertaking a varied range of system, networking and infrastructure activities with oversight from the Head of Technology Operations. The responsibilities include but are not limited to:

• 1st line support about any user problem on both Mac and PCs, mobile devices in person, via phone and Slack
• Delivering in a fast-paced, rapidly changing environment
• Serve as the "go to" person for internal users
• Account creation for new starters
• Management of users in G suite for your designated location
• Management of Email Groups
• Management of Google apps
• Continuous use of Jira and Confluence
• Management of ticket queues in ???
• Management of assets, checking the availability of IT resources and necessary stock
• Updating and documenting processes
• Hands-on patching and tidying up cables, moving workstations, organizing IT-related stuff for staff etc
• Monitor systems performances and report with relevant information about eventual issues
• Assist with the delivery of periodical pieces of training on IT-related matters to all the staff at your designated location
• Help ensure the cyber security standards are always met
• Telephony and video conferencing
• Google collaboration tools
• Ability to perform confidently in client-facing situations as required
• Ability to maintain the highest level of confidentiality

Requirements

• Previous experience in an IT support role
• Previous experience in FinTech and/or Financial Services (desirable but not mandatory)
• Basic understanding of GDPR as it pertains to the role
• Good analysis, problem-solving and decision-making skills
• Able to quickly master new systems
• Detail-oriented and self-starter with strong written and interpersonal skills
• Ability to work independently, and demonstrable common sense
• Team player with a positive “Can-do” attitude
• Computer literate and proficient in standard office applications Word, Excel and Outlook
• Good interpersonal & communication skills
• Well organised with effective time and activity management skills
• Enthusiasm and willingness to continuously learn new things
• Goal orientated, able to meet and exceed goals
• Proactive with great organisation and time management skills
• Excellent attention to detail

Benefits

Why join Kuda?

Become a part of one of the trailblazers in the challenger banking arena by joining the exciting and ambitious team at Kuda Bank as we work to become the neobank for ‘every African on the planet’.

• An exciting and flexible work environment
• Competitive pay
• Smart and kind coworkers
• Full pension contribution
• Reliable health insurance