IT Support Intern at PeopleOS

We are seeking a talented and skilled IT Support Intern to join our innovative team. The ideal candidate will be responsible in providing technical assistance to employees; helps maintain IT Infrastructures and gains hands-on-experience in troubleshooting hardware, software, and network-related issues. This role is ideal for students or recent graduates looking to build a foundation in IT Support, system administration, and Cybersecurity in the payment and banking industry.

Summary of responsibilities

Technical Support & Troubleshooting

• Assist in diagnosing and resolving hardware, software, and network issues.
• Provide helpdesk support via email, phone, or in-person for employees.
• Set up and configure computers, printers, and peripherals.

System Maintenance & Updates

• Install, update, and configure software, operating systems, and security patches.
• Help maintain IT infrastructure, including servers, cloud storage, and databases.
• Assist in managing user accounts and access permissions.

Network & Security Assistance

• Support Wi-Fi, LAN, and VPN troubleshooting.
• Assist with firewall, antivirus, and cybersecurity measures.
• Follow IT security best practices to protect sensitive data.

IT Documentation & Reporting

• Maintain an inventory of IT assets (laptops, monitors, accessories, etc.).
• Document common technical issues and their resolutions.
• Assist in creating guides and training materials for employees.

Learning & Collaboration

• Gain hands-on experience with enterprise IT tools, cloud platforms, and ticketing systems.
• Collaborate with senior IT staff on projects and system upgrades.
• Stay updated with latest IT trends and best practices.

Requirements

• 0-1 year of experience in IT support and system configurations
• Currently pursuing or a recent graduate in Computer Science, IT, or a related field (or equivalent practical experience). 
• Eager to learn new technologies and IT best practices
• Ability to diagnose and resolve basic IT issues (hardware, software, and connectivity)
• Understanding of networking concepts (IP, DNS, VPN, firewalls).
• Familiarity with Microsoft 365, Google Workspace, or similar IT tools.
• Basic scripting knowledge (PowerShell, Bash or Python )
• Strong problem-solving, communication skills and, teamwork skills.
• Ability to learn quickly and adapt to new technologies.
• Strong Analytical skills to identify technical problems and solutions

What we Offer

• A collaborative and dynamic work environment.
• Improve technical skills in hardware/software support, cybersecurity, and IT infrastructures
• Gain real-world exposure to IT troubleshooting, system administration, and networking
• Opportunities to work on high-profile and innovative projects.
• Professional development and training opportunities