IT Support at Inguest Global Partners Limited

Qualification: 

• B.Sc.,HND Computer Science or other related courses
• Relevant I.T certification is an added advantage
• Must have completed NYSC

Salary Range : 200k - 280k

Benefits :HMO, Pension, Leave Allowance and 13th Month

Primary Responsibilities

• Provide first-level technical support to end-users via phone, email, or in-person.
• Act as a single point of contact for phone calls and emails from staff regarding IT incidents and Service Request
• Receiving, logging and managing calls from internal staff via GSD Portal, telephone and email.
• 1st line support - troubleshooting of IT related incidents from software to hardware, such as Laptops, PCs and Printers etc.
• Troubleshoot basic network issues.
• Escalate unresolved incidents to the next level support team.
• Log all calls in the Service Desk Call Logging system (GSD)
• Take ownership of user incidents and follow up the status on behalf of the user and communicate progress in a timely manner.
• To maintain a high degree of customer service for all IT queries and adhere to all service delivery management principles.
• Collaborate with other IT teams to ensure seamless delivery of services.
• Monitor system performance and proactively identify potential issues.
• Generate regular reports on service metrics, such as response times and resolution rates.
• Maintain an inventory of IT assets, ensuring proper tracking, tagging, and documentation.
• Other duties as assigned.

Summary of Responsibilities

• Technical Support & Troubleshooting
• System Maintenance & Updates
• Service Management
• User Training & Documentation
• IT Asset Management
• Monitoring & Reporting