IT Support Executive at Eat'N'Go Limited

Qualifications

• Education: A bachelor's degree in computer science, information technology, or a related field is preferred.
• Certifications from reputable organizations, such as CompTIA A+, CompTIA Network+, CompTIA Security+, Microsoft Certified Professional (MCP), or Cisco Certified Network Associate (CCNA), will be an added advantage.
• Proficiency in operating systems (Windows, Linux, macOS), network protocols, hardware components, and troubleshooting techniques.
• Strong interpersonal and communication skills are essential, as IT Support personnel frequently interact with end-users.
• Problem-Solving Abilities: The ability to diagnose and resolve technical issues efficiently and provide effective solutions.
• Meticulous attention to detail is crucial for documenting issues, solutions, and maintaining organized records
• Time Management: Managing and prioritizing tasks to respond to user issues promptly.
• Team Player: Collaboration with other IT professionals and departments is often required.
• Knowledge of IT Policies and Procedures: Understanding and adherence to organizational IT policies and procedures, including security protocols.
• Hardware and Software Knowledge: Understanding of computer hardware, software applications, and common productivity tools.
• Problem Analysis: Ability to analyze complex issues and provide effective solutions, sometimes involving critical thinking and research.
• Remote Support: Familiarity with remote support tools and techniques to assist users who are not on-site
• Professionalism: Maintaining a high level of professionalism and integrity, as IT Support personnel often handle sensitive and confidential information.